Shipping Policy

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any shipping costs paid will not be refunded upon return unless the return is a result of our error (you received an incorrect or defective item, etc.).

FedEx Freight: If you are shipping something via freight, you MUST have a truck with a lift gate and a loading dock.

  • 1 Day Freight (next-business-day - orders placed after 2pm CST on Friday will be delivered the following Monday)
  • 2 Day Freight (please allow 2 business-days - orders placed after 2pm CST on Thursday will be delivered the following Monday)
  • 3 Day Freight (please allow 3 business-days - orders placed after 2pm CST on Wednesday will be delivered the following Monday)

FedEx

  • Ground (business delivery via ground)
  • Ground Home Delivery (residential delivery via ground)
  • Express Saver (please allow 3 business days - orders placed after 2pm CST on Tuesday will be delivered the following Monday)
  • 2 Day (please allow 2 business days - orders placed after 2pm CST on Wednesday will be delivered the following Monday)
  • Standard Overnight (next-business-day afternoon - orders placed after 2pm CST on Friday will be delivered the following Monday)
  • Priority Overnight (next-business-day morning - orders placed after 2pm CST on Friday will be delivered the following Monday)
  • First Overnight (first thing next-business-day morning - orders placed after 2pm CST on Friday will be delivered the following Monday)

International Shipping

To place an international order please call customer service at 1-833-525-ROPE(7673) and they will be happy to assist you!